Shipping Policy

1. Introduction

This Shipping Policy outlines the delivery methods, timeframes, costs, and related information for orders placed on SixthCarbon (“we,” “our,” or “us”) via our website, sixthcarbon.com (the “Site”). By placing an order, you agree to the terms described in this policy.

2. Processing Time

– All orders are processed within **1-3 business days** (Monday through Friday, excluding holidays) after payment is confirmed.
– Orders placed on weekends or holidays will begin processing on the next business day.
– Please note that processing time is separate from shipping time.

3. Shipping Methods & Carriers

We ship products using reliable carriers, which may include but are not limited to:
– **Domestic (within the United States):** USPS, UPS, FedEx
– **International:** DHL, FedEx International, USPS International

The specific carrier and service level for your order will be selected at our discretion based on efficiency, cost, and destination.

4. Shipping Destinations

We currently ship to the following regions:
– Contiguous United States
– International destinations (subject to restrictions)

Please note that we reserve the right to modify the list of serviced countries at any time. Some products may have shipping restrictions due to size, weight, or content regulations.

5. Shipping Timeframes

Estimated shipping times begin once your order has left our fulfillment center. These are estimates and not guarantees.

*Overnight delivery requests must be placed before 12:00 PM PST on a business day to be delivered the next business day. Some remote areas may require additional time.

6. Shipping Costs

Shipping costs are calculated at checkout based on:
– Shipment destination
– Package weight and dimensions
– Selected shipping speed
– Any applicable promotions or free shipping offers

**Free Shipping:** We may offer free standard shipping on orders over a specified amount. This offer is subject to change and may not apply to international orders or oversized items.

7. Order Tracking

Once your order is shipped, you will receive a shipment confirmation email containing your tracking number and a link to track your package. You can also track your order by logging into your account on our Site.

If you do not receive tracking information within 5 business days of your order confirmation, please contact us at **q781322811@gmail.com**.

8. Delivery & Receipt

– It is the customer’s responsibility to ensure the shipping address provided is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer.
– Someone must be available to receive the package. If no one is available, the carrier will typically leave a notice and may attempt redelivery or hold the package at a local facility.
– For apartment/office buildings, please ensure you provide any necessary buzzer codes or delivery instructions in the order notes.
– Upon delivery, please inspect your package for visible damage before accepting it. If the package appears damaged, you may refuse delivery. If you accept a damaged package, please note the damage on the carrier’s delivery receipt and contact us immediately.

9. International Shipping: Customs, Duties & Taxes

– **Customs Declarations:** All international shipments will include a customs declaration form stating the contents and value of the package as required by law.
– **Import Duties & Taxes:** Any customs duties, import taxes, brokerage fees, or VAT/GST charged by the destination country are the **sole responsibility of the customer**. SixthCarbon has no control over these charges and cannot predict what they may be.
– **Payment:** These fees are typically collected by the carrier upon delivery or via an invoice after delivery. Please contact your local customs office for more information on potential charges.
– **Restrictions:** International customers are responsible for ensuring the products they order comply with their country’s import laws and regulations.

10. Shipping Delays

While we make every effort to deliver within estimated timeframes, we are not liable for delays caused by:
– Inclement weather or natural disasters
– Carrier delays
– Customs clearance procedures
– Incorrect or incomplete shipping addresses
– Events beyond our reasonable control (force majeure)

If your package is significantly delayed, please track it using the provided number and contact the carrier directly for the most current status.

11. Lost or Stolen Packages

– If your tracking information indicates a package was delivered but you have not received it, please first check with neighbors, building management, or other household members. If it cannot be located, contact your local post office or carrier depot with the tracking number.
– **We are not responsible for packages marked as “Delivered” by the carrier.** If a package is lost after delivery confirmation, you must file a claim with the carrier.
– If a package is lost in transit *before* a delivery confirmation is provided, please contact us at **q781322811@gmail.com**. We will initiate a trace with the carrier. If the package is deemed lost, we will, at our discretion, replace the items or issue a refund.

12. In-Store Pickup

This service is not currently offered. All orders are shipped from our fulfillment center.

13. Changes to Orders & Address Changes

– Please review your order carefully before submission. We are unable to modify an order (items, address, etc.) once it has entered the processing stage.
– If you realize you have entered an incorrect address **immediately** after placing your order, email us at **q781322811@gmail.com**. We will attempt to intercept the order but cannot guarantee changes.

14. Contact Us

For any questions regarding our Shipping Policy, please contact us:

Email:q781322811@gmail.com
Website:ixthcarbon.com

We aim to respond to all shipping-related inquiries within 2 business days.

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*This Shipping Policy is subject to change. The policy in effect at the time of your order will govern your purchase.*

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